The Samsung Galaxy S8 and S8 Plus, which were launched in the U.S. on March 29, might have opened to rave reviews, but the fact remains that the device is far from perfect.
Reports of the device randomly rebooting emerged Thursday with many users complaining on XDA forums and Samsung community forums.
“I'm getting the same problem on my S8 standard. Randomly, the screen will have some artefacts appear (nearly always on the bottom) then it just restarts. Happens in safe mode too so it doesn't appear to be an app causing it. Phoned Samsung and they told me to send it back to the retailers and ask for a replacement,” a user going by the name of Gekidami posted on XDA forums.
According to TechTimes, one customer complained that his phone restarted seven times during the first 10 hours of usage.
The random reboot happens when the customer uses an app such as Samsung Themes and camera. Firstly, the app being used freezes and then the phone shuts down. After a few seconds, the phone restarts on its own.
A Galaxy S8 Plus owner also reported the same problem and added that even performing a hard reset of the smartphone did not solve the problem. The user said that he would need to contact Samsung for a replacement of the device.
However, Samsung is yet to acknowledge the issue, let alone issue an update to resolve it. This basically leaves the users to speculate what is causing the issue and how to resolve it.
Some users are of the opinion that the issue is being caused either by the phone’s Always On Display feature or by the MicroSD card configuration. Most of the suggestions revolve around removing the MicroSD card to see if it stops the random reboots.
But a user on Reddit claimed that the issue was fixed once his carrier T-Mobile issued a software update for his Galaxy S8.
This indicates that the issue could be software based, and if you have a locked Samsung Galaxy S8, asking your carrier for a fix might be the simplest solution. If you own an unlocked S8 device, you might have to wait for an official Samsung update.
The random reboots aren’t the first issue affecting the Samsung Galaxy S8. Two other issues have also been found — firstly, some Korean users saw a red tint emerging on the sides of the phone’s edge-to-edge display, and then users reported that the device wasn’t working with old Samsung fast wireless chargers.
Samsung acknowledged the red tint issue later, but denied that it was a hardware issue. The company issued a software update to resolve it by giving the users extensive control over how red, green and blue hues behave in the device’s display. As for the wireless issue, there is currently no recourse for consumer other than buying the $89.99 Samsung Galaxy S8 fast wireless charger.
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